Explore how Casper and Russell discuss the evolving role of AI agents in BPM, touching on governance, process mindset, and the lessons learned from past tech trends.
A new podcast episode of BPM 360 was published on Jun 24, 2025, with the original title:
From BBQs to Black Boxes: Why AI Agents Might Be Your Next Process Colleague or Frenemy
Overview:
This episode explores the transformative role of AI agents in business process management (BPM). Casper and Russell delve into how these agents are evolving from mere tools to dynamic participants, while emphasizing the importance of governance and contextual understanding in integrating AI into business processes.
Core content:
- AI agents are shifting the BPM landscape from guided automation to autonomous orchestration, highlighting the evolution of process management.
- Effective governance is essential to avoid chaos, requiring structured ownership and context-aware practices in utilizing AI agents.
- AI agents should be onboarded in a guided manner, learning the specific business context, similar to training a smart intern.
- Building a digital memory for AI agents involves granting them access to historical process data, thereby aiding decision-making.
- The episode draws parallels between past tech trends and current movements in GenAI, posing vital questions about AI maturity and governance.
Learnings:
- Listeners will understand the shift from traditional tools to agentic AI and their potential roles in enhancing BPM.
- Users will appreciate the critical nature of governance in effectively managing the risks associated with AI-driven processes.
- The importance of context-aware training for AI agents will be clarified, illustrating the benefits of gradual learning.
- Insights on creating structured access to process knowledge for AI will be provided, emphasizing effective decision-making.
- Listeners will gain a broader perspective on how AI maturity can impact future business processes and governance structures.
The original content was published in English.
