Discover how AI and process intelligence are transforming business processes with insights from Caspar, Russell, Oliver Zeller, and Kerry Brown on bridging communication gaps and empowering organizations.
A new podcast episode of BPM360 was published on Nov 25, 2024, with the original title:
From Kerry to Carrying Change: AI, Process Magic, and the Zeller Effect
Overview:
In this episode, BPM360 hosts discuss the role of AI and process intelligence in transforming organizational processes. The conversation emphasizes the importance of a common language between IT and business and the empowerment of employees through democratized access to process information.
Core content:
- Hosts Caspar and Russell interview Oliver Zeller and Kerry Brown, exploring how AI reshapes process management and transformation journeys.
- Establishing common language between IT and business teams is vital for collaboration in large-scale transformations.
- AI’s effectiveness in process management grows when structured data provides the necessary context.
- Celonis aims to democratize process knowledge, making it actionable for all employees, fostering continuous improvement.
- AI-driven process assistants can streamline daily business activities, similar to Google Maps, increasing productivity.
Learnings:
- Listeners will understand the critical role of effective communication between IT and business for successful transformations.
- The podcast highlights how AI can be better implemented and utilized within process management with contextual data.
- Democratization of process knowledge can lead to a more informed workforce, promoting a culture of improvement.
- Insights into manageable, incremental transformation strategies versus large-scale changes will benefit strategic planning in organizations.
- Listeners will gain recommendations on utilizing AI technologies to enhance productivity across teams.
The original content was published in English.
