Explore insights from AI expert Benjamin Dehant on leveraging tools like ChatGPT to rethink business processes while balancing human-centric approaches and innovation in process management.
A new podcast episode of New Process Lab was published on May 24, 2023:
Overview:
This podcast episode features an interview with AI expert Benjamin Dehant, discussing how artificial intelligence, particularly tools like ChatGPT, can be applied to rethink business process management (BPM) and enhance operational efficiency.
Core content:
- Benjamin Dehant shares insights on leveraging AI tools like ChatGPT for various BPM applications.
- The discussion highlights human-centric BPM and the importance of empathy in process design.
- Listeners will explore potential improvements in processes by asking the right questions to AI systems.
- Dehant emphasizes the significance of experimenting with AI to discover its full capabilities in BPM.
Learnings:
- Understand how AI can enhance processes and support BPM use cases through effective prompting and inquiry.
- Learn techniques to incorporate design thinking principles for a more user-centered approach in BPM.
- Discover the future potential of AI tools in streamlining operations and generating innovative process solutions.
- Gain insights on balancing technology and human empathy in designing processes.
The original content was published in English.