Discover key insights on effectively structuring business processes through functional and end-to-end hierarchies, as discussed in a recent series of client meetings with expert guidance.
2025-02-28 00:00:00
A new blog post of Caspar Jans was published on Feb 28, 2025, with the original title:
Process Hierarchy: Politics
Overview:
This post discusses the importance of establishing a process hierarchy in business management. It emphasizes maintaining both functional and end-to-end process structures to effectively govern and manage business operations. The author reflects on recent meetings that highlighted the complexities and variations in these processes across different clients.
Core content:
- Three consecutive meetings with clients focused on the same topic: process hierarchy, underscoring its importance in BPM.
- Two hierarchical structures are essential: a fully functional decomposition and an end-to-end process hierarchy for clarity and governance.
- Functional hierarchies enable process ownership, while end-to-end structures address cross-functional processes and their unique challenges.
- Assigning ownership to end-to-end processes can be politically sensitive, requiring careful consideration of impact on process execution.
- Diverse process executions across regions or products necessitate tailored approaches in the process hierarchy.
Learnings:
- Understanding the dual hierarchy model enhances your capability to manage business processes effectively.
- Recognizing the importance of process ownership helps in navigating organizational politics.
- Using the most impactful processes as ownership leads to better end-to-end process execution.
- Addressing variations in processes requires flexibility and customization in implementation strategies.
- Effective process management fosters a deeper engagement with client-specific needs and adaptations.
The original content was published in English.
