Two BPM enthusiasts discuss the integration of AI in business process management and share insights on human-centric methods, showcasing Martin Holling’s recent achievements and challenges in his role at KEMNA BAU.
A new podcast episode of New Process Podcast was published on Sep 11, 2024:
Overview:
In episode 55, host Mirko discusses business process management (BPM) with Martin Holling, covering the impact of AI, updates in BPM tools, and insights from their previous conversations. Holling shares human-centric methods for process improvement and reflections on recent industry developments.
Core content:
- Martin Holling, head of process management at KEMNA BAU, explores recent developments in BPM tools and human-centric process improvement methods.
- The episode emphasizes the role of AI in BPM and its implications for human-centric approaches to process management.
- Holling reflects on advancements at KEMNA BAU and the continual improvement culture established in their processes.
- Discussions highlight the integration of BPM tools with quality management systems as a future focus for organizations.
- The importance of understanding cultural and human aspects in BPM is underscored throughout the conversation.
Learnings:
- Listeners will learn about the significance of continually improving BPM practices by integrating human-centered methodologies.
- The episode delves into the evolving BPM tool market and the necessity for tools to accommodate human aspects.
- Insights on leveraging AI in process management are shared, particularly regarding its limitations and ongoing developments.
- Participants can expect to gain valuable insights into benchmarking best practices from various locations within an organization.
- Strategies for fostering a culture of process management that engages all employees at different levels are discussed.
The original content was published in English.