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BPM Insights: AI, Tools, and Human-Centric Approaches

Two BPM enthusiasts discuss the integration of AI in business process management and share insights on human-centric methods, showcasing Martin Holling’s recent achievements and challenges in his role at KEMNA BAU.

A new podcast episode of New Process Podcast was published on Sep 11, 2024:

Overview:

In episode 55, host Mirko discusses business process management (BPM) with Martin Holling, covering the impact of AI, updates in BPM tools, and insights from their previous conversations. Holling shares human-centric methods for process improvement and reflections on recent industry developments.

Core content:

  • Martin Holling, head of process management at KEMNA BAU, explores recent developments in BPM tools and human-centric process improvement methods.
  • The episode emphasizes the role of AI in BPM and its implications for human-centric approaches to process management.
  • Holling reflects on advancements at KEMNA BAU and the continual improvement culture established in their processes.
  • Discussions highlight the integration of BPM tools with quality management systems as a future focus for organizations.
  • The importance of understanding cultural and human aspects in BPM is underscored throughout the conversation.

Learnings:

  • Listeners will learn about the significance of continually improving BPM practices by integrating human-centered methodologies.
  • The episode delves into the evolving BPM tool market and the necessity for tools to accommodate human aspects.
  • Insights on leveraging AI in process management are shared, particularly regarding its limitations and ongoing developments.
  • Participants can expect to gain valuable insights into benchmarking best practices from various locations within an organization.
  • Strategies for fostering a culture of process management that engages all employees at different levels are discussed.

The original content was published in English.

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