Join Thomas Gütt and Mirko Pawlak as they explore BPM innovations, including intelligent document processing and on-premise solutions, while addressing the challenges of customer communication and automation.
A new blog post of Process Pitch was published on Jul 20, 2025 with the original title:
Highlights and Learnings from Episode 54: Document Triage
Overview:
This episode discusses humorous challenges in tech presentations, the complexities of customer correspondence, and innovative solutions in Intelligent Document Processing (IDP). It emphasizes on-premise data management, human-in-the-loop approaches, and strategies for processing large volumes of documents efficiently.
Core content:
- Hosts Mirko and Thomas explore tech issues during live episodes, showcasing a blend of humor and business process insights.
- A case from CamundaCon illustrates the chaos of customer correspondence mixing multiple inquiries into single writes.
- Thomas presents a lightweight BPMN process using IDP, highlighting an efficient local processing model for document extraction.
- The focus on on-premise solutions addresses concerns regarding cloud data handling and meets clients’ privacy requirements.
- The episode outlines strategies for handling large document inflows through prioritized processing, similar to self-checkout systems.
Learnings:
- Viewers will learn about the integration of technology and humor in business processes, enhancing engagement during presentations.
- Understand the importance of clear communication in customer correspondence to prevent confusion and improve service efficiency.
- Gain insights into constructing efficient IDP solutions, with a focus on local processing for data privacy concerns.
- Learn how to implement human-in-the-loop systems effectively, balancing automation with oversight in document processing.
- Discover practical techniques for scalable document management, enabling effective processing of high volumes without sacrificing accuracy.
The original content was published in German.
