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Building Community for Successful Business Adoption

Discover insights from Heather Wendt on cultivating community for customer success, engaging super users, and driving organizational acceptance in this enlightening discussion on effective business process management.

A new podcast episode of What’s Your Baseline was published on May 20, 2024:

Overview:

In this episode, Heather Wendt discusses the importance of building communities around applications for enhanced user engagement and organizational success. She shares strategies for developing these communities and their impact on customer success initiatives.

Core content:

  • The role of community in user retention and organizational adoption for applications.
  • How to effectively pitch community initiatives to senior management.
  • Strategies for identifying and involving super users in community building.
  • Examples of successful communities that foster user engagement.
  • Measuring the success of community-driven initiatives within organizations.

Learnings:

  • Understand the link between community building and customer success in driving application usage.
  • Learn techniques to engage and involve super fans to boost community strength.
  • Discover effective methods for pitching community frameworks to leadership teams.
  • Gain insights into successful organizations that exemplify community engagement.
  • Identify metrics to assess the impact and success of your community initiatives.

The original content was published in English.

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