Discover how Bennet Krause from Holisticon showcases innovative AI integrations with Camunda and GPT, enhancing customer service automation while addressing potential biases in LLMs.
2023-09-28 21:10:21
A new blog post of Holisticon was published on September 28, 2023:
Overview:
Bennet Krause of Holisticon outlined the integration of Camunda with GPT and other LLMs to enhance customer service automation. The use of foundational and agentic connectors was demonstrated, showcasing both their capabilities and potential challenges when replacing human roles with AI.
Core content:
- Holisticon’s Bennet Krause presented new integrations between Camunda and LLMs, including an open-source GPT connector.
- Automated agents, or agentic connectors, can fully automate customer service tasks traditionally handled by humans.
- Foundational connectors enable structured data extraction, decision-making, text composition, and translation.
- Potential issues with AI integration in BPM include biases present in LLMs that may influence decision-making.
- Anticipated future developments include new connectors and increased AI capabilities in BPM tasks.
Learnings:
- Readers will understand the practical applications of AI in customer service through Camunda and LLM integrations.
- The discussion highlights the balance between automation efficiency and the risks of replacing human decision-making.
- Attendees can expect to see ongoing advancements in AI connectors that will further enhance BPM tasks.
- Insights into the foundational and agentic connectors illustrate the scope of automation possibilities in BPM.
- Awareness of the biases inherent in AI will guide organizations in responsible BPM implementation.
The original content was published in English.