BPM.today

Customer Satisfaction: Key Insights from Podcast 88

Discover insights on customer satisfaction in process management as experts Jan Jörgensmann and Stephan Joseph delve into practical solutions and challenges faced by businesses today.

A new podcast episode of QM-Impulse was published on Jan 14, 2025, with the original title:

Erschreckend oft taucht der Kunde auf

Overview:

This episode discusses the significance of customer satisfaction within the context of ISO 9001:2015, highlighting its prevalence in the standard and common oversights in addressing customer needs effectively.

Core content:

  • The term “Kunde” appears 88 times in ISO 9001:2015, emphasizing the importance of customer requirements in quality management.
  • Despite its significance, customer satisfaction is often overlooked or inadequately addressed in practices related to quality management.
  • The episode features a discussion between experts Jan Jörgensmann and Stephan Joseph, focusing on challenges and realistic strategies for enhancing customer happiness.

Learnings:

  • Listeners will gain insights into the critical connection between ISO standards and customer expectations.
  • The discussion will provide actionable solutions to improve customer satisfaction processes within organizations.
  • Participants can learn how to better analyze customer needs and implement quality processes that truly benefit them.

The original content was published in German.

OPEN FULL CONTENT

Get our weekly newsletter with the latest BPM news delivered straight to your inbox!

Share this news with fellow BPM enthusiasts:
ADVERTISEMENT
Scroll to Top