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Effective Citizen Development: Key Strategies for Success

Discover how to effectively implement Citizen Development to alleviate IT pressure and enhance efficiency, with insights from Corina Zilch-Schuler of Teva Pharmaceuticals, focusing on common pitfalls and solutions.
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A new podcast episode of State of Process Automation was published on Sep 08, 2024:

Overview:

This episode discusses the importance of establishing a structured Citizen Development initiative to alleviate pressure on IT departments. Without a proper concept, organizations risk ineffective automation and shadow IT.

Core content:

  • Citizen Development can relieve IT burdens and reduce development costs, enabling quicker responses to customer needs.
  • A lack of structured initiatives can lead to unutilized potential and unregulated shadow IT situations.
  • Common pitfalls include inadequate training for Citizen Developers and unclear roles between them and IT.
  • Governance and guidelines for identifying suitable automation processes are often absent, complicating outcomes.

Learnings:

  • Listeners will understand how to effectively implement a Citizen Development strategy to optimize resources.
  • Insights on necessary training for Citizen Developers and defining IT roles in the process will be shared.
  • Strategies for establishing governance frameworks to guide Citizen Developers will be covered.
  • Understand the importance of process identification for successful automation initiatives.

The original content was published in German.

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