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Emphasizing Human Aspects in BPM for Success

Discover how Caspar and Russell explore the human elements of BPM, emphasizing effective communication, company culture, and practical strategies for successful implementation in their latest podcast episode.

A new podcast episode of BPM 360 was published on Aug 13, 2024:

Overview:

In their 10th episode, Caspar and Russell explore the critical human aspects of Business Process Management (BPM). They stress the importance of effective communication, organizational engagement, and the cultural embedding of BPM, setting a foundation for future discussions on practical implementation strategies and challenges.

Core content:

  • The episode focuses on the human affairs aspect of BPM, emphasizing how neglecting the human element can lead to project failure.
  • Effective communication is crucial; regular updates and broader organizational involvement prevent isolation of BPM teams.
  • Two key audiences for BPM are identified: process experts and the entire organization that utilizes these processes.
  • Caspar and Russell discuss the nuances between ‘documentation’ and ‘modelling’ within BPM, agreeing on the importance of providing actionable context.
  • BPM can be a reflection of company culture, aligning strategic goals with daily operations through process frameworks.

Learnings:

  • Listeners will understand the significance of engaging the entire organization in BPM initiatives to enhance project success.
  • Effective communication strategies can be developed to maintain organizational involvement and prevent isolation of BPM teams.
  • Identifying the right audiences for BPM communication helps ensure process documentation is accessible and relevant.
  • Differentiating between documentation and modelling encourages a more dynamic approach to conveying BPM information.
  • Understanding the cultural impact of BPM can aid organizations in aligning their processes with core values and strategic goals.

The original content was published in English.

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