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Empowering Teams Through Human-Centric Process Automation

Discover how to effectively engage employees in process automation and avoid common pitfalls with insights from Nico Bitzer, co-founder of Bots & People, in a recent expert discussion.

A new podcast episode of New Process Lab was published on Sep 27, 2023:

Overview:

In this episode, Mirko interviews Nico Bitzer, co-founder of Bots & People, discussing how to promote process automation from a human-centric perspective. They dive into overcoming skepticism, implementing automation, and upskilling employees to navigate technological changes without fear of job loss.

Core content:

  • Understanding human-centric process automation boosts employee engagement while addressing job security concerns.
  • Nico Bitzer emphasizes the need for businesses to avoid starting with technology but rather consider their processes first.
  • Common mistakes in automation include involving the wrong people, not addressing process clarity, and implementing automation without understanding workflows.
  • Bitzer highlights the importance of education and upskilling employees within organizations to empower them in automation initiatives.

Learnings:

  • Listeners will learn strategies to get stakeholders excited about automation while addressing fears related to job displacement.
  • Understanding how to restructure processes effectively and involving impacted teams can lead to better automation outcomes.
  • Identifying suitable automation tools and methods for various organizational contexts is crucial for success.
  • Democratizing automation initiatives empowers employees to take ownership of their roles and enhances process efficiency.

The original content was published in English.

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