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Engaging People in Complex Change: Insights from Gia Thi Nguyen

Explore effective strategies for driving change and transformation in complex organizations as Gia Thi Nguyen shares insights on human-centric BPM, process mining, and engaging stakeholders in transformative projects.

A new podcast episode of the New Process Lab was published on Jul 05, 2023:

Overview:

In this episode, Gia Thi Nguyen discusses the nuances of change and transformation in complex organizations, sharing insights from his experience with SAP and Siemens. He emphasizes the importance of a human-centric approach and offers strategies to engage stakeholders during change initiatives.

Core content:

  • Gia Thi Nguyen shares experiences from change projects at Siemens and SAP, focusing on human-centric business process management (BPM).
  • He discusses strategies for engaging employees in transformation projects and highlights the significance of listening and understanding their needs.
  • The episode also covers the integration of process mining and the impact it has on organizational change initiatives.
  • Nguyen reflects on the diverse cultural influences on implementing BPM across various countries during his tenure in multiple regions.
  • He stresses the necessity of delivering value quickly to gain continued investment in process improvements.

Learnings:

  • Listeners will learn techniques for fostering engagement and trust among employees during complex organizational changes.
  • Nguyen emphasizes the importance of listening to stakeholders’ concerns to effectively manage transformation initiatives.
  • The episode explores how to leverage process mining to uncover actionable insights for enhancing operational efficiency.
  • Gain insights into the varying maturity levels of BPM practices across different regions and their implications for change management.
  • Understanding the balance between quick delivery of value and the strategic implementation of process improvements is crucial for success.

The original content was published in English.

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