Caspar and Russell explore the essential role of human communication in BPM, emphasizing cultural alignment and engagement strategies to ensure successful implementation and organizational acceptance.
A new podcast episode of BPM 360 was published on Aug 13, 2024:
Overview:
In the 10th episode, hosts Caspar and Russell explore the human aspects of Business Process Management (BPM). They emphasize effective communication, engagement across the organization, and how BPM reflects company culture, setting the stage for future discussions on practical implementation strategies.
Core content:
- The episode highlights the significance of the “human affairs” quadrant in BPM, underscoring how neglecting the human element can jeopardize BPM projects.
- Effective communication is crucial, as it helps ensure all stakeholders are engaged and aligned with BPM initiatives to avoid isolation.
- Two main audiences for BPM are identified: experts who design processes and the broader organization that implements them, necessitating accessible communication.
- The discussion on “documentation” vs. “modelling” presents diverse perspectives on making process information clear and actionable.
- BPM is positioned as a cultural element, aligning organizational values with operational strategies, enriching company culture.
Learnings:
- Listeners will learn the importance of integrating human aspects in BPM to enhance project success and stakeholder engagement.
- The episode stresses the value of transparent communication to maintain organizational alignment and involvement in BPM efforts.
- Insights on the dual audiences for BPM illustrate the need to tailor documentation for usability across various organizational levels.
- Understanding the nuances of “documentation” vs. “modelling” encourages a more contextual approach to process management.
- Future episodes will delve deeper into BPM’s cultural implications along with exploring practical communication strategies and AI integration.
The original content was published in English.
