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Enhancing Business Process Management with Human Insight

Discover insights from Daniel Rayner and Charon Abbott on enhancing Business Process Management by integrating the human element, involving stakeholders, and refining questioning skills for effective change.
A new podcast episode of Process Pioneers was published on Sep 18, 2023:

Overview:

Daniel Rayner and Charon Abbott discuss the vital role of the human element in Business Process Management (BPM). They explore practical strategies for stakeholder engagement and enhancing questioning skills to effectively navigate process changes.

Core content:

  • Discussion on integrating the human element into BPM for improved processes.
  • Insights on identifying and involving key stakeholders in BPM initiatives.
  • Strategies for enhancing questioning skills to foster better communication.
  • Practical steps to adapt to changes in business processes effectively.

Learnings:

  • Understand how the human element can significantly impact BPM success.
  • Learn techniques for effectively engaging stakeholders throughout BPM processes.
  • Discover methods to enhance questioning skills for improved stakeholder dialogue.
  • Gain practical advice for adapting to change within business processes.

The original content was published in English.

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