Explore how companies can enhance the reliability and quality of their digital services with insights from IBM Solution Architects Ingo Boelke and Ingo Averdunk in this informative discussion.
A new podcast episode of State of Process Automation was published on Jun 08, 2025 with the original title:
Der neue Maßstab für IT-Betrieb
Overview:
This podcast episode features a discussion with IBM’s Solution Architects on improving the reliability and quality of digital services. It addresses common challenges many companies face with outdated IT operations and emphasizes the need for modern solutions to enhance service delivery.
Core content:
- Many companies present a modern digital facade while outdated IT creates internal chaos. This disconnect can impair operational efficiency.
- To ensure timely and quality digital services, organizations must evolve beyond traditional monitoring to embrace innovative operational practices.
- The Garage approach, when combined with Design Thinking and MVPs, aids in achieving measurable progress in digital service delivery.
- Collaboration between Development and Operations is vital, and the concept of “Shift Left” is essential for daily practices in effective IT management.
- Generative AI is not just a fleeting trend; it offers real solutions to operational challenges faced by businesses.
Learnings:
- Understand why traditional monitoring is insufficient for today’s digital demands and what steps can be taken to address this gap in IT operations.
- Learn how a Garage approach can foster innovation and streamline processes through the principles of Design Thinking and MVP strategies.
- Explore the importance of integrating Development and Operations and how “Shift Left” can lead to improved efficiency and collaboration.
- Recognize the practical applications of Generative AI in operations and how it can solve persistent business problems.
- Discover key strategies that organizations need to implement for delivering reliable and high-quality digital services consistently.
The original content was published in German.
