Explore the challenges of quality management systems and discover practical solutions to enhance normative competence in organizations, featuring insights from experienced consultants and QMB training opportunities.
2024-10-02 12:47:11
A new blog post of Joseph Beratung was published on Oct 02, 2024 with the original title:
Normkompetenz in Organisationen
Overview:
The post discusses the challenges organizations face with quality management systems (QMS) and highlights the importance of ‘norm competence’ within organizations to navigate these challenges effectively. Lack of understanding often leads to inefficient practices that do not contribute to genuine improvement.
Core content:
- Consultants often create generic QMS manuals that do not cater to specific organizational needs, leading to poor quality management practices.
- Lack of understanding of quality norms can lead to companies complying with formal requirements instead of focusing on meaningful quality improvements.
- Investing in appropriate training and building internal norm competence is crucial for organizations striving for effective quality management.
- Organizations are recommended to engage in regular training, literature consumption, and real-world discussions to enhance their understanding of quality norms.
- Certification audits can often devolve into superficial engagements rather than substantive evaluations of quality practices.
Learnings:
- Understanding quality management requirements enables organizations to better assess consultant proposals and avoid unproductive solutions.
- Building ‘norm competence’ internally fosters a culture of confidence, allowing organizations to advocate for their tailored solutions during audits.
- Networking with professionals and consuming various knowledge resources can significantly advance an organization’s approach to quality management.
- It’s vital for organizations to not simply meet certification requirements, but to develop systems that genuinely contribute to long-term improvements.
- Proactive education and self-assessment can help organizations maintain effective quality management practices beyond mere compliance.
The original content was published in German.
