Discover insights on developing a strong Process Culture from Amelie Langenstein, a recent master’s graduate, as she discusses key values and challenges in BPM with the podcast host.
A new podcast episode of New Process Lab was published on Jul 10, 2024:
Overview:
Amelie Langenstein discusses the importance of Process Culture in organizations, drawing on her master’s thesis. She outlines key values that influence the success of Business Process Management (BPM) and offers insights on overcoming cultural challenges within organizations.
Core content:
- Process Culture encompasses organizational values that support BPM goals; it is crucial for the success of BPM initiatives.
- Amelie identifies four key values to develop a good Process Culture: openness, ownership, engagement, and excellence.
- The challenges of creating a strong Process Culture include resistance to change and addressing individual needs within the organization.
- Effective leadership plays a critical role in fostering a supportive Process Culture, which involves being authentic and leading by example.
Learnings:
- Engaging employees early in the BPM process increases buy-in and highlights valuable insights from those involved in the processes.
- Organizational history and subcultures should be acknowledged when implementing BPM changes.
- Psychological safety is essential for individuals to feel comfortable participating in BPM initiatives and sharing their experiences.
- Providing ongoing training helps employees keep pace with improvements in BPM tools and methods.
The original content was published in English.
