Explore the dynamic interplay of service and manufacturing processes as the author compares the agility needed in basketball, butcher shops, and hotels, revealing insights into effective process management.
A new blog post of Roger Tregear was published on Nov 11, 2024 with the original title:
I’ve been thinking about … basketball, butcher shops, and hotels
Overview:
This blog post explores the differences and similarities between basketball, butcher shops, and hotels in terms of process management. It emphasizes the complexity of service processes compared to manufacturing and highlights the importance of agile resequencing in various operational contexts.
Core content:
- The butcher shop serves as a model of customer-driven process efficiency, engaging customers with dynamic service unlike traditional manufacturing systems.
- In service delivery, such as in hotels, process sequences are less predictable, with many possible interactions that can alter customer experiences.
- Basketball illustrates a unique operational challenge, where agile decision-making is crucial for success amid competing actions.
- The comparison highlights the need for a new classification system that extends beyond manufacturing versus service paradigms.
Learnings:
- Understanding the context-sensitive operations in different environments enables leaders to leverage agile resequencing for improved service delivery.
- Real-time decision-making in competitive settings, like basketball, requires quick adaptation of process sequences to achieve successful outcomes.
- Analyzing similarities between industries can foster innovative approaches to managing service processes effectively.
- Collaboration dynamics vary across environments, influencing how teams coordinate their efforts in delivering services or products.
The original content was published in English.
