Explore insights from AI expert Benjamin Dehant on leveraging tools like ChatGPT to rethink business processes, improve efficiency, and foster a more human-centric approach in BPM.
A new podcast episode of New Process was published on May 24, 2023:
Overview:
In the latest episode of the New Process podcast, Benjamin Dehant discusses how to apply Artificial Intelligence, including tools like ChatGPT, to rethink business processes. He highlights both the opportunities and limitations AI presents for Business Process Management (BPM) and offers practical insights for professionals in the field.
Core content:
- The discussion focuses on harnessing AI tools to enhance BPM practices and improve efficiency in organizational processes.
- Dehant emphasizes the importance of human-centric approaches, noting that while AI can assist in process mapping, it cannot replicate emotional intelligence.
- He shares actionable recommendations for process professionals on how to leverage AI for brainstorming and process improvement.
- Insights include the concept of a virtual assistant for employees to access process knowledge and guidance in real-time.
Learnings:
- Listeners will gain an understanding of how AI can be utilized to challenge and improve existing business processes.
- The episode highlights the necessity of empathy and user experience in process design, warning against an over-reliance on AI for emotional aspects.
- Participants can learn ways to experiment with AI for generating process ideas and developing effective workflows.
- Listeners will be prompted to explore the potential of AI tools as a complement to traditional BPM methodologies.
The original content was published in English.