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Exploring Conversational AI: Insights from Sarah Topping

Louise discusses the challenges and advantages of conversational AI with Sarah Topping, exploring her transition from zoology to AI consultancy and insights on effective chatbot implementation.

A new podcast episode of Automation Talk was published on Oct 31, 2022:

Overview:

In this episode, Louise interviews Sarah Topping, a Senior Intelligence Automation Consultant at Ciklum. They explore the advantages and challenges of conversational AI, along with Topping’s unique journey from zoology to her role in AI discussions.

Core content:

  • Louise and Sarah discuss the benefits of implementing conversational AI in business processes.
  • Sarah shares her transition from studying zoology to her current role in AI consultancy.
  • Insights include experiences with poorly designed chatbots and their impact on user interaction.
  • Key considerations are highlighted for organizations looking to adopt conversational AI effectively.

Learnings:

  • Listeners will gain an understanding of the complexities involved in deploying conversational AI solutions.
  • The episode sheds light on the potential pitfalls of chatbots and how to avoid them.
  • Audiences will learn about the evolving nature of AI roles and career paths.
  • Practical tips are offered for ensuring successful conversational AI implementation in businesses.

The original content was published in English.

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