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Exploring Conversational AI with Sarah Topping

Join Louise and Sarah Topping as they explore the benefits and challenges of conversational AI, sharing insights from Sarah’s unique journey from zoology to automation expertise.

A new podcast episode of Automation Talk was published on Oct 31, 2022:

Overview:

Louise interviews Sarah Topping from Ciklum about conversational AI, discussing its advantages, challenges, and her unique journey from zoology to AI consultancy. The conversation covers practical insights on implementing effective conversational interfaces while avoiding common pitfalls.

Core content:

  • Sarah Topping shares her transition from studying zoology to specializing in conversational AI, providing insights into diverse career pathways in tech.
  • The discussion highlights both the benefits and challenges of implementing conversational AI in business processes, showcasing real-world implications.
  • Listeners will learn what to look for when integrating conversational AI solutions and the common mistakes to avoid during deployment.

Learnings:

  • The episode provides valuable insights into evaluating conversational AI technologies and understanding their potential impact on customer interactions.
  • Listeners will grasp the importance of user experience design in the development of conversational interfaces for better engagement.
  • Practical strategies are offered to help organizations successfully implement conversational AI, emphasizing ongoing assessment and adaptation.

The original content was published in English.

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