Discover insights from Karyn Ross, an acclaimed consultant, on blending creativity with Toyota Way principles to enhance service excellence and the vital role of kindness in leadership.
2021-05-18 13:00:00
A new podcast episode of Karyn Ross Consulting was published on May 18, 2021 with the original title:
Leadership and Kindness: A Conversation with Karyn Ross
Overview:
Karyn Ross, an expert in Lean principles and Practical Creativity™, discusses the links between leadership, kindness, and effective communication in service excellence. She aims to empower organizations to innovate and improve through these essential concepts.
Core content:
- Karyn Ross is the author of ‘How to Coach for Creativity and Service Excellence’ and focuses on Lean practices for different organizations.
- Ross emphasizes the importance of combining creativity with the Toyota Way to enhance efficiency in the workplace.
- The episode explores how leadership intertwines with kindness and the significant impact of active listening.
- Practical Creativity™ is presented as a means to continuously strive for excellence in service delivery.
Learnings:
- Listeners will learn how leadership can effectively incorporate kindness to foster a positive work environment.
- The episode provides insights into using creativity to solve workplace challenges and enhance service excellence.
- Participants will understand the role of active listening in leadership and its effects on team dynamics.
- Discover practical strategies for implementing Lean principles in diverse organizational settings.
The original content was published in English.
