Join Matthew Singh, Director of Operational Excellence in Nebraska, as he discusses the importance of the voice of the customer, fostering innovation, and effective leadership strategies in operational excellence.
A new podcast episode of The BPM Podcast was published on Oct 12, 2021 with the original title:
Exploring Operational Excellence with Matthew Singh
Overview:
In this episode, Matthew Singh, Director of Operational Excellence in Nebraska, shares insights into Operational Excellence and its relevance in leadership. He emphasizes the significance of customer feedback and innovation in creating effective management practices in public service.
Core content:
- Matthew Singh discusses his 20 years of experience and progression in management roles within the state of Nebraska.
- The episode highlights the importance of the Voice of the Customer in shaping leadership decisions and team culture.
- Singh underscores the necessity of fostering a culture of innovation and collaboration within teams.
- He shares insights on understanding the foundational principles of Operational Excellence.
- Listeners will learn about how Nebraska is implementing Operational Excellence initiatives to improve services.
Learnings:
- Discover how Matthew Singh began his journey in Operational Excellence and Lean methodologies.
- Understand the critical role of customer feedback in driving effective leadership and management practices.
- Learn strategies for building an innovative team culture and the importance of teamwork.
- Gain insights into the reasons for comprehending the rationale behind Operational Excellence initiatives.
- Explore how the state of Nebraska is proactively addressing Operational Excellence challenges.
The original content was published in English.
