Join Matthew Singh, Director of Operational Excellence in Nebraska, as he discusses the significance of customer feedback and fostering a culture of innovation in effective leadership.
A new podcast episode of Matthew Singh was published on Oct 12, 2021 with the original title:
Exploring Operational Excellence with Matthew Singh
Overview:
Matthew Singh, Director of Operational Excellence in Nebraska, discusses his role, the importance of customer feedback, and strategies for fostering innovation in leadership. With 20 years of experience, he provides insights into the challenges and opportunities in implementing Operational Excellence.
Core content:
- Matthew Singh shares his background in Operational Excellence and Lean methodologies.
- Focus on the significance of the Voice of the Customer in effective leadership.
- Strategies for cultivating a culture of innovation and teamwork.
- Insight into Nebraska’s approach to Operational Excellence and its initiatives.
Learnings:
- Understand how Operational Excellence can drive efficiency and improvement in organizations.
- Learn how to effectively gather and utilize customer feedback as a leadership tool.
- Gain insights on the necessity of teamwork and collaboration in achieving operational goals.
- Recognize the importance of grasping the underlying reasons behind Operational Excellence initiatives.
The original content was published in English.
