Join Christoph and his guests as they explore the intricacies of process management, highlighting the importance of expert input in automation and the challenges of vendor lock-in in BPM systems.
A new podcast episode of Die Prozess-Philosophen was published on May 08, 2025, with the original title:
48. Automatisierungs-Dschungel – Möbel-Liefer-Lotterie
Overview:
In this episode, the hosts discuss various aspects of business process management (BPM), covering topics such as delivery challenges with furniture companies, the efficiency of logistics systems like DHL, and the importance of automation in processes. They also share personal experiences related to these themes.
Core content:
- The episode explores the complexities and inefficiencies of furniture delivery services, highlighting the need for improved scheduling and communication.
- Logistics processes, as exemplified by DHL, are praised for their transparency and efficiency in managing high volumes of packages.
- Listeners gain insights on balancing automation with the need for human oversight in business processes.
- Personal anecdotes illustrate the challenges faced by delivery service workers and the importance of proper logistics.
Learnings:
- Understand the significance of process transparency in logistics and why it enhances customer experience.
- Learn how BPM can address inefficiencies through automation and improved management practices.
- Recognize the need for a balance between automation and human interaction in service delivery.
- Explore the implications of vendor lock-in within process automation systems.
The original content was published in German.
