Explore the insights of the process philosophers as they discuss automation in BPM, share client success stories, and analyze the role of AI in enhancing efficiency in organizations.
A new podcast episode of Die Prozess Philosophen was published on Jan 30, 2025 with the original title:
Prozessautomatisierung in KMUs und die Rolle von BPM
Overview:
In this episode, the hosts discuss automation in business processes, focusing on the importance of efficient resource management in organizations. They highlight the significance of process improvement, particularly for small and medium-sized enterprises (SMEs), and introduce innovative approaches to integrating technology in daily operations.
Core content:
- Hosts explore the challenges and opportunities related to process automation in SMEs and share insights from real-world examples.
- A case study of a Munich-based car rental company, Finn, showcases their commitment to resource efficiency and decentralized decision-making.
- The discussion includes various technological tools and their implications for enhancing business processes and improving customer interactions.
- Insights into the unresolved debates surrounding Citizen Development and the reliance on automation tools among employees without formal IT backgrounds.
- Importance of training and empowering employees to efficiently engage with automation tools for sustainable growth.
Learnings:
- Listeners will gain an understanding of key strategies for successful process automation tailored specifically to SMEs.
- Discover the role of AI in streamlining customer support processes and enhancing operational efficiency.
- Learn about the critical need for training employees to effectively use automation tools within their workflows.
- Understand the balance required between centralized authority and decentralized responsibility in fostering innovation.
- Evaluate how integrating innovative tech can position SMEs for growth amid rising competition.
The original content was published in German.
