Explore how psychology enhances business process management with insights from psychologist Leona Holzbecher, focusing on human needs to drive engagement and effectiveness in processes.
A new podcast episode of New Process Podcast was published on Nov 13, 2024 with the original title:
BPM meets Psychology with Leona Holzbecher
Overview:
In the latest episode, Leona Holzbecher discusses the intersection of psychology and business process management (BPM), emphasizing the importance of human needs in process design. The conversation focuses on how emotional awareness can enhance process effectiveness and employee engagement.
Core content:
- The episode explores how understanding human psychological needs can improve BPM by making processes more engaging and effective.
- Key concepts discussed include the four basic human needs: control, pleasure, self-enhancement, and attachment.
- Leona provides insights on integrating psychological principles into the BPM lifecycle to foster better outcomes.
Learnings:
- Listeners will learn the significance of addressing emotional responses to processes for better management outcomes.
- The discussion reveals techniques for fulfilling basic human needs within process frameworks to increase motivation and participation.
- Understanding neuro change principles can aid professionals in creating more effective and emotionally resonant BPM strategies.
The original content was published in English.
