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Exploring the Role of Business Service Management in BPM

Discover how Business Service Management (BSM) enhances the alignment between IT and business processes, featuring insights from industry experts on its strategic importance and implementation.

A new blog post of mi-nautics was published on May 04, 2021 with the original title:

Business Service Management: Bridging Business and IT

Overview:

Business Service Management (BSM) aims to align business and IT, linking business processes with IT services to enhance performance and address IT disruptions. It is recognized as a strategic component of IT management, influencing decision-making and operations.

Core content:

  • Business Service Management connects process management and IT service management, improving IT and business alignment.
  • BSM was introduced by BMC Software in 2003 and is now a key focus for many analysts and software vendors.
  • A business service is defined as an IT service visible outside the company, supporting specific business needs.
  • ITIL serves as a crucial standard for supporting BSM by establishing necessary IT service delivery frameworks.
  • Successful BSM involves continuous monitoring of business process performance for better service level agreements.

Learnings:

  • Understand the importance of linking business objectives with IT resources for enhanced organizational performance.
  • Learn how BSM helps visualize the interdependencies between IT services and business processes.
  • Recognize the role of ITIL in establishing effective business service management frameworks.
  • Discover strategies for end-to-end monitoring of business processes to ensure service level compliance.
  • Gain insights into the evolution and practical applications of BSM in modern business environments.

The original content was published in German.

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