Discover how Business Service Management (BSM) enhances the alignment between IT and business processes, featuring insights from industry experts on its strategic importance and implementation.
A new blog post of mi-nautics was published on May 04, 2021 with the original title:
Business Service Management: Bridging Business and IT
Overview:
Business Service Management (BSM) aims to align business and IT, linking business processes with IT services to enhance performance and address IT disruptions. It is recognized as a strategic component of IT management, influencing decision-making and operations.
Core content:
- Business Service Management connects process management and IT service management, improving IT and business alignment.
- BSM was introduced by BMC Software in 2003 and is now a key focus for many analysts and software vendors.
- A business service is defined as an IT service visible outside the company, supporting specific business needs.
- ITIL serves as a crucial standard for supporting BSM by establishing necessary IT service delivery frameworks.
- Successful BSM involves continuous monitoring of business process performance for better service level agreements.
Learnings:
- Understand the importance of linking business objectives with IT resources for enhanced organizational performance.
- Learn how BSM helps visualize the interdependencies between IT services and business processes.
- Recognize the role of ITIL in establishing effective business service management frameworks.
- Discover strategies for end-to-end monitoring of business processes to ensure service level compliance.
- Gain insights into the evolution and practical applications of BSM in modern business environments.
The original content was published in German.