Discover how chatbots and digital dialogues enhance business operations in today’s episode, featuring insights from Ben Ellermann, Managing Director at MUUUH!, on the link to automation.
A new podcast episode of Bots and People was published on Oct 01, 2020:
Overview:
In this episode, Ben Ellermann, Managing Director at MUUUH!, discusses the role of chatbots in contemporary business, the effective use of digital dialogues in companies, and the connection to automation in customer management solutions.
Core content:
- Chatbots play a crucial role in modern enterprises by facilitating customer interactions and enhancing service efficiency.
- Effective implementation of digital dialogues can streamline customer management and optimize workflow in businesses.
- Automation is significantly linked to the deployment of chatbots, enabling companies to reduce costs and improve productivity.
Learnings:
- Listeners will gain insights into how chatbots can be integrated into existing business processes for better customer engagement.
- The episode provides practical tips on leveraging automation technologies in customer management strategies.
- Experts will learn about trends and innovations in digital communication that are reshaping business landscapes.
The original content was published in German.
