Explore human-centric process automation with insights from Nico Bitzer, as he discusses how to engage teams and avoid common pitfalls while enhancing efficiency and excitement in the workplace.
A new podcast episode of New Process Lab was published on Sep 27, 2023:
Overview:
In episode 36 of the New Process Podcast, host Mirko engages with Nico Bitzer, co-founder and CEO of Bots & People, discussing the importance of human-centric approaches in process automation and practical strategies for engaging teams in successful automation initiatives.
Core content:
- Nico Bitzer emphasizes the need for a human-centric approach to process automation, addressing common misconceptions and fears about job displacement due to automation.
- Key mistakes in process automation include focusing solely on technology, failing to involve process participants, and automating flawed processes.
- The importance of training and upskilling employees to empower them as citizen developers is highlighted, allowing team members to engage in process automation.
- Successful automation initiatives should be communicated as enhancing employee roles rather than cutting jobs, linking automation to common business goals.
- Bitzer shares his insights on building a Center of Excellence to foster automation initiatives while ensuring governance and support across organizations.
Learnings:
- Understanding that process automation is not just a technical endeavor but a transformative culture in organizations can help alleviate workforce anxiety.
- Process owners should first analyze business challenges, redesign processes, and then explore automation technologies as solutions.
- Encouraging employee participation and showcasing successful automation stories can foster excitement and reduce resistance to change.
- Involving employees in the design and implementation of automation projects can lead to better acceptance and innovative solutions within teams.
- Training programs can be crucial for developing automation competencies within teams, enabling staff to initiate and carry out their own automation efforts.
The original content was published in English.