Discover the insights of Christoph Bünker, a seasoned Process Architect from Lufthansa Technik Logistik Services, as he unpacks the vital role and challenges of process architecture in today’s business landscape.
A new podcast episode of The New Process Lab was published on Nov 23, 2022:
Overview:
In this podcast episode, Christoph Bünker from Lufthansa Technik Logistik Services shares insights into the life of a Process Architect, discussing key responsibilities, challenges, and strategies for improvement within business process management.
Core content:
- Christoph Bünker leads a team of Process Architects, responsible for designing and improving logistics processes in an aviation context.
- The role of a Process Architect is to support Process Owners by executing, analyzing, and enhancing business processes.
- Incorporating process mining tools enables data-driven improvements and helps identify areas needing attention within processes.
- Effective communication and collaboration among departments is crucial for successful process management and improvement initiatives.
- Training employees on new processes and the importance of understanding the “why” behind actions is essential for effectiveness.
Learnings:
- Understanding end-to-end processes is vital for Process Architects to see how individual contributions impact overall performance.
- Staying curious and actively listening to team members can uncover underlying issues that aren’t immediately apparent.
- Networking across departments enhances cooperation and helps gather valuable insights for process development.
- Utilizing a structured framework for process improvement helps prioritize efforts and aligns organizational goals.
- Creating engaging training materials can significantly improve employee understanding and adherence to processes.
The original content was published in English.
