Join Steve Kane, Director of Customer Success at Gemba Academy, as he shares insights on customer success strategies that remain relevant for navigating business processes in 2021.
2020-12-22 17:43:54
A new podcast episode of Gemba Academy was published on Dec 22, 2020 with the original title:
Exploring Customer Success with Steve Kane
Overview:
In this episode, Steve Kane, the Director of Customer Success at Gemba Academy, shares insights from a previously recorded webinar. The discussion emphasizes the importance of customer success strategies as we move forward into 2021.
Core content:
- Steve Kane, Director of Customer Success at Gemba Academy, discusses key strategies for improving customer satisfaction.
- The episode reflects on previously recorded content, showing its relevance in the current context as we transition into 2021.
- Insights from the webinar offer practical advice on fostering successful customer relationships.
- The discussion encourages businesses to prioritize customer success as integral to their operational strategy.
Learnings:
- Listeners will understand the evolving role of customer success in business strategy amid changing market conditions.
- The episode provides actionable insights on how to enhance customer experiences and satisfaction.
- Viewers will learn the importance of aligning customer success goals with overall business objectives for better outcomes.
- The discussion underlines the need for continuous improvement in customer engagement practices.
The original content was published in English.
