Explore insights from Thomas Heinrichs of Miragon on enhancing process flexibility, customer experience considerations, and the digital approval system within construction defect management.
A new episode of Process Pitch was published on Mar 30, 2025 with the original title:
Challenges and Innovations in Construction Process Management
Overview:
This blog post highlights insights from Thomas Heinrichs of Miragon on construction process management, emphasizing the need for efficient processes and customer experience. Key learning points include the importance of flexibility in subprocesses and the integration of digital approvals.
Core content:
- Thomas Heinrichs discusses the limitations of public places for process showcases while enjoying his vacation in Malta.
- He introduces an ad-hoc subprocess that enhances flexibility by allowing variations in execution and escalation mechanisms.
- The post elaborates on the standard complaint process from a contractor’s perspective, which involves reporting deficiencies for resolution.
- Miragon’s software, Dimacon, is highlighted as an effective mini-ERP solution for process management in construction operations.
Learnings:
- Readers will understand how subprocesses can provide flexibility and improved management of workflows in construction projects.
- The importance of a customer-focused approach in process management will be emphasized as potentially beneficial for companies.
- Insights into digital approval processes that can streamline project management and enhance efficiency will be shared.
- Readers will gain perspectives on the complexities of managing customer experiences within construction and operations.
The original content was published in German.
