Join Thomas Heinrichs from Miragon and Mirko as they discuss BPM challenges, process modeling insights, and the impact of technology on user experience in healthcare settings.
A new podcast episode from Process Pitch was published on Jun 15, 2025, with the original title:
Highlights of BPM Insights from Thomas Heinrichs
Overview:
This episode features Thomas Heinrichs discussing business process modeling in the healthcare sector, particularly OP-preparation. Insights include process modeling challenges, data management debates, and industry user experience ratings.
Core content:
- Thomas and Mirko share insights from a co-working space, emphasizing the challenges of remote work and process modeling within healthcare.
- They explore the concept of the Intermediate Signal Throw Event and its implications, along with modeling errors leading to unending process loops.
- Discussion revolves around defining the hospital as a ‘black box’, addressing patient experiences, and varied waiting times across locations.
- The episode highlights the debate on whether BPMN should include corporate mapping versus focusing on process responsibility.
- Listeners are presented with the ongoing discussion about user experience in various industries within the realm of BPM.
Learnings:
- Understand the complexities and nuances of process modeling in healthcare, including the potential for errors and their implications in patient care.
- Learn about the practical challenges of data management in healthcare, and the technology debate concerning paper versus digital forms.
- Gain insights into current opinions on BPMN applications and how they relate to the responsibilities of various stakeholders.
- Reflect on the user experience across different industries to enhance understanding of process-related challenges.
- Explore common pitfalls in process modeling that can lead to inefficient operations and how to address them effectively.
The original content was published in German.
