Join Steve Kane, Director of Customer Success at Gemba Academy, as he shares insights on business process management and strategies to navigate challenges as we look forward to 2021.
2020-12-22 17:43:54
A new podcast episode of Gemba Academy was published on Dec 22, 2020 with the original title:
Conversation with Steve Kane: Insights from a Customer Success Perspective
Overview:
This episode features a conversation with Steve Kane, Director of Customer Success at Gemba Academy. Originally recorded earlier in the year, it provides relevant insights as we approach 2021, focusing on customer success strategies and best practices.
Core content:
- The episode includes insights from Steve Kane, emphasizing the importance of customer success in business processes.
- Listeners can expect relevant discussions that link past practices with future trends for 2021.
- Steve Kane shares best practices that have proven effective in enhancing customer engagement and satisfaction.
Learnings:
- Understand how customer success impacts overall business performance and process management.
- Gain knowledge of strategies that shape effective customer engagement approaches.
- Learn about key trends in customer success that are anticipated to influence businesses in the upcoming year.
The original content was published in English.
