Join Steve Kane, Director of Customer Success at Gemba Academy, as he shares insights on business process management and strategies to enhance customer success in today’s evolving landscape.
A new podcast episode of Gemba Academy was published on Dec 22, 2020 with the original title:
Steve Kane Discusses Customer Success Strategies
Overview:
In this podcast episode, Steve Kane, Director of Customer Success at Gemba Academy, shares insights on the importance of customer success strategies and how they remain relevant as businesses look forward into 2021.
Core content:
- Steve Kane discusses the critical role of customer success in today’s business environment and how it affects long-term sustainability.
- The webinar emphasizes adapting strategies as we transition into 2021 and the evolving needs of clients and partners.
- Current challenges faced by businesses regarding customer engagement and how to effectively address them are reviewed.
Learnings:
- Listeners will understand the significance of implementing effective customer success strategies for business growth and client retention.
- The episode offers valuable tips on adjusting to changes in client needs and market conditions in the new year.
- Participants can gain insight into overcoming specific challenges in customer communication and engagement.
The original content was published in English.
