Join Steve Kane, Director of Customer Success at Gemba Academy, as he discusses key strategies and relevant insights for effective business process management in the upcoming year.
A new podcast episode of Gemba Academy was published on Dec 22, 2020 with the original title:
Insights from Steve Kane on Customer Success in 2021
Overview:
This episode features Steve Kane, Director of Customer Success at Gemba Academy, discussing insights on customer success strategies. Recorded a few months ago, the dialogue remains pertinent as businesses gear up for the challenges of 2021.
Core content:
- Steve Kane shares effective customer success strategies that can benefit organizations as they plan for 2021.
- The discussion emphasizes the importance of customer relationships in business process management.
- Insights are based on experiences and best practices from Gemba Academy’s approach to customer success.
- This recorded webinar remains relevant, providing valuable guidance for navigating upcoming business challenges.
Learnings:
- Listeners will gain insight into building stronger customer relationships to enhance business performance.
- Understanding customer success can lead to improved retention and satisfaction rates.
- Strategies discussed can be applied across various industries, making them universally beneficial.
- Exploring the significance of customer feedback can drive continuous improvement in processes.
The original content was published in English.
