Join Matthew Singh, a Master Black Belt in Operational Excellence, as he shares insights on fostering innovation and understanding customer needs in leadership roles within Nebraska’s Department of Administrative Services.
A new podcast episode of Operational Excellence was published on Oct 12, 2021 with the original title:
Insights on Operational Excellence with Matthew Singh
Overview:
This episode features Matthew Singh, Director of Operational Excellence in Nebraska, discussing his 20 years of management experience, the significance of customer feedback, and fostering a culture of innovation within organizations.
Core content:
- Matthew Singh, a Master Black Belt, shares insights into Operational Excellence in Nebraska.
- The episode emphasizes the value of listening to customer feedback as a leadership tool.
- Discussions include building a culture of innovation and teamwork in business processes.
- Singh explains the fundamental “why” behind implementing Operational Excellence strategies.
Learnings:
- Listeners will learn about the journey of Operational Excellence and Lean methodologies.
- The episode highlights practical approaches to integrating Voice of the Customer into management practices.
- Audiences will gain insights on the importance of teamwork and asking for help as leaders.
- Understanding Nebraska’s approach to Operational Excellence can inspire similar initiatives elsewhere.
The original content was published in English.
