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Insights on RPA and Citizen Development from Elisa’s Expert

Gain insights on overcoming RPA implementation challenges and the role of process mining in scaling automation from Anssi Talarmo, Head of Intelligent RPA at Elisa, in this insightful discussion.

A new podcast episode of Bots & People was published on Jun 24, 2023:

Overview:

Anssi Talarmo, Head of Intelligent RPA at Elisa, shares insights on robotic process automation (RPA) and citizen development. He discusses strategies for overcoming resistance to change, communicating automation benefits, and why LLMs may soon be as common as Excel.

Core content:

  • Insights on overcoming resistance to change during RPA implementation, a critical factor for successful automation adoption.
  • Effective communication strategies for conveying the benefits of automation to key stakeholders and decision-makers.
  • Utilization of process mining as a tool to effectively scale automation initiatives.
  • Perspectives on IT governance and its relevance in the context of RPA and citizen development.
  • Discussion on the growing importance of LLMs, predicting their ubiquity akin to Excel tools in organizations.

Learnings:

  • Understand approaches to strategically manage and mitigate resistance during RPA rollouts.
  • Learn how to tailor communications to better persuade decision-makers on automation benefits.
  • Gain knowledge on how process mining can be leveraged to enhance the scalability of automation efforts.
  • Explore reasons behind questioning traditional IT governance in the realm of automation.
  • Recognize the potential impact of LLMs in business operations, likening their future presence to established tools.

The original content was published in English.

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