Discover how to effectively inspire different generations in business processes with insights from psychologist Leona Holzbecher as she discusses generational dynamics and practical strategies for engagement.
A new podcast episode of New Process Lab was published on Mar 27, 2024:
Overview:
In Episode 48, Leona Holzbecher discusses how different generations impact business processes and transformation. The conversation focuses on generational characteristics, potential conflicts, and strategies to engage all age groups in process improvement initiatives.
Core content:
- The podcast explores generational differences, particularly baby boomers, Gen X, Gen Y, and Gen Z, in the context of workplace processes.
- Leona Holzbecher shares insights on how generational stereotypes can lead to misunderstandings and conflicts in organizations.
- The discussion emphasizes the importance of including diverse age groups in the design and implementation of processes to enhance engagement.
- Holzbecher suggests that processes should be designed with human needs in mind to improve adoption and satisfaction.
- Communication styles across generations are examined, highlighting the differences in preferences for how information is shared.
Learnings:
- Listeners will understand the unique perspectives that different generations bring to work, influencing their attitudes toward processes.
- The episode provides strategies for process owners to engage diverse teams effectively in process improvements.
- Holzbecher outlines recommendations for creating more human-centric processes to foster positive experiences at work.
- Participants will learn the value of feedback loops to ensure that processes are adaptable and meet the needs of all employees.
- The importance of emotional communication in process management is addressed, encouraging flexibility in how changes are communicated.
The original content was published in English.
