Explore how psychological insights can enhance business process management, featuring tips from Leona Holzbecher on fostering emotional connections and using gamification to engage teams effectively.
A new article of LinkedIn Newsletter was published on Nov 29, 2024 with the original title:
What I’ve Learned in November: Rethink Processes
Overview:
This article discusses key psychological insights for improving business processes, emphasizing the human factors that can enhance engagement and enjoyment in BPM. It also introduces gamification techniques, such as the Pizza Game 3.0, to make process learning more enjoyable.
Core content:
- Leona H. shares insights on using psychological principles to engage employees with business processes effectively.
- Understanding and addressing the four basic human needs can enhance acceptance and enjoyment of processes.
- The launch of the Pizza Game 3.0 aims to gamify process learning and encourage team collaboration.
- The article promotes self-reflection by urging individuals to consider their feelings throughout each process stage.
- A survey seeks feedback on relevant BPM topics for 2025, offering a prize for participants.
Learnings:
- Incorporating emotional elements into BPM can significantly boost engagement and satisfaction among employees.
- Utilizing gamification, like in the Pizza Game 3.0, can help demystify processes and promote a fun learning environment.
- Reflecting on emotions associated with processes increases awareness and can drive better outcomes.
- Understanding employees’ needs is key to designing processes that they accept and enjoy.
- Participating in surveys can help shape BPM focus areas for the upcoming year, boosting community involvement.
The original content was published in English.
