Discover key insights on measuring architecture, understanding people dynamics, and adapting to the evolving work environment in BPM, presented by the team from What’s Your Baseline.
A new podcast episode of What’s Your Baseline was published on Jun 27, 2022:
Overview:
In the latest episode of the podcast, the hosts reflect on significant lessons learned about business process management (BPM), emphasizing the importance of people, improved measurement techniques, and adapting to the new work reality shaped by the pandemic.
Core content:
- Discussion on measuring architecture and improvement programs with a focus on people and interactions.
- Recommendations for using SMART criteria when measuring architecture to ensure effective outcomes.
- The rise of Process Mining and its place alongside established process improvement methods.
- Insights into internal communications and the importance of conveying the rationale behind BPM initiatives.
- Consideration of the evolving role of the office and how podcasts and videos serve as modern communication tools.
Learnings:
- Understand the significance of human interactions in BPM and how to measure their impact effectively.
- Learn to implement SMART criteria for better measurement of architecture and improvement programs.
- Recognize the value of both new and traditional methods of process improvement, including Process Mining.
- Gain insights into effective internal communication strategies that foster engagement without presumptions.
- Explore how the new work environment changes the function of traditional office spaces and communication formats.
The original content was published in English.
