Discover essential insights on cultivating a culture of continuous improvement with Gary Cox as he highlights the significance of people, problem-solving, and purpose in effective business transformation.
A new podcast episode of BPM360 was published on Apr 18, 2025 with the original title:
From Mailbags to Master Black Belts: How Laziness, Purpose, and Cartoons Power Continuous Improvement
Overview:
This episode features insights from Gary Cox on continuous improvement (CI) focusing on the importance of nurturing people and cultivating a supportive culture while addressing problem-solving in organizations.
Core content:
- Continuous improvement emphasizes developing people and culture rather than just focusing on processes and tools.
- Gary Cox introduces a fourth “P” of meaningful change: Problem-solving, which encourages tackling root causes instead of quick fixes.
- Standardization serves as a baseline for improvement but should evolve with changing business needs and customer expectations.
- Real transformation in organizations occurs when leaders align individual growth with business objectives, fostering a shared purpose.
- Creativity and playfulness are valuable leadership tools that can facilitate growth and engagement in continuous improvement initiatives.
Learnings:
- Understanding that CI is primarily about people enables more effective problem-solving and sustainable growth in organizations.
- Incorporating a culture of transparency and curiosity helps identify and address underlying issues rather than applying temporary solutions.
- Organizations must remain flexible and continually adapt their standards to meet evolving goals and customer expectations.
- Engaging employees in the purpose of processes enhances commitment and enthusiasm toward improvement initiatives.
- Exploring creative and unconventional methods can empower leaders and foster a more dynamic work environment for team development.
The original content was published in English.
