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Leveraging Processes to Create Better Jobs in 2022

Discover insights from MIT professor Zeynep Ton on creating good jobs and how effective job design and management strategies can enhance employee productivity and company performance.

A new blog post of BPM Tips was published on Jan 08, 2022:

Overview:

This post reflects on creating good jobs through effective job design, as discussed in a podcast featuring Zeynep Ton. It highlights the importance of viewing employees as valuable assets rather than costs and shares insights on successful company practices.

Core content:

  • Podcast guest Zeynep Ton emphasizes the necessity for a different job creation approach to combat the prevalence of “bad jobs” in the US.
  • Employers are urged to redesign jobs to enhance value and improve worker satisfaction, hence driving better performance.
  • Case studies of Costco and Sam’s Club illustrate how investing in employees leads to cost savings and improved customer experiences.

Learnings:

  • Understanding that employees should be seen as human beings capable of driving company success is crucial for lasting change.
  • Effective job design, which includes automating non-essential tasks, significantly boosts productivity and employee morale.
  • Companies can achieve better financial outcomes by investing in their workforce, contrary to the short-term savings from layoffs.

The original content was published in English.

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