Explore the journey of process orientation at Lufthansa Technik with Lars Müller, who discusses procurement evolution, lessons learned, and the importance of management support in process management.
A new podcast episode of New Process Podcast was published on May 08, 2024:
Overview:
In this latest episode, Lars Müller from Lufthansa Technik discusses the evolution of procurement processes within the organization, detailing the transition towards a more process-oriented approach and sharing insights from his extensive experience as a Process Architect.
Core content:
- Lars Müller shares insights on the journey of Lufthansa Technik’s procurement processes, focusing on their shift towards more process-oriented operations.
- The development of a team of process architects at Lufthansa Technik has contributed to significant improvements in process management and efficiency.
- Key lessons learned include the importance of management support and the role of effective communication in implementing new processes.
- The introduction of release parties helped engage the procurement community and communicate updates to processes effectively.
Learnings:
- Effective process orientation requires management’s willingness to support and integrate processes into daily operations.
- Establishing a community of process architects fosters collaboration and enhances the quality of process management.
- Continuous training and communication are essential for ensuring processes are well-understood and implemented by users.
- Linking process design with IT tools is vital for seamless execution and user engagement in process management.
The original content was published in English.
