Discover Lufthansa’s innovative approach to Business Process Management as Jöran Glüsen shares insights on AI integration, process mining, and a human-centric strategy for success in this compelling discussion.
A new podcast episode of New Process Podcast was published on Nov 27, 2024 with the original title:
Lufthansa’s leading approach to BPM
Overview:
In this episode, Jöran Glüsen from Lufthansa Group discusses the company’s advanced Business Process Management (BPM) strategy, emphasizing a human-centric approach, the role of AI and Process Mining, and practical insights for improving process execution.
Core content:
- Jöran Glüsen highlights Lufthansa’s mature BPM practices, focusing on a structured methodology and user-friendly applications.
- The episode covers the significance of compliance with regulations in the aviation industry and how processes are developed to meet these requirements.
- Listeners learn about the integration of AI and Process Mining to enhance operational efficiency and reduce complexity.
- Insights are shared on the importance of adapting BPM strategies to modern work environments and employee needs.
- Glüsen emphasizes the necessity of engaging stakeholders to inspire adherence to defined processes.
Learnings:
- Understand how a human-centric approach in BPM can drive employee engagement and process adherence.
- Learn about the practical implications of AI and Process Mining in streamlining business processes.
- Insights on the complexities of regulatory compliance and how to effectively manage it within process architecture.
- Discover techniques to effectively onboard new employees into established BPM frameworks.
- Evaluate the necessity of adopting modern tools and methods to enhance the efficiency of BPM strategies.
The original content was published in English.
