Discover insights on effective business process hierarchy from recent client meetings, where a functional and end-to-end approach is explored, ensuring both governance and adaptability in BPM practices.
A new podcast episode of Caspar Jans was published on Feb 28, 2025 with the original title:
S04E02: Process Hierarchy & Politics
Overview:
In the latest episode, Caspar explores the concept of process hierarchy in business management, discussing the importance of maintaining both a functional hierarchy and an end-to-end process structure for effective governance and management.
Core content:
- The process hierarchy is crucial for managing and governing business processes effectively.
- Two separate hierarchies—functional and end-to-end—should be maintained to improve coherence and ownership.
- Each functional domain is decomposed from high-level categories into specific processes for clarity and accountability.
- End-to-end processes cross functional boundaries, requiring careful assignment of ownership for effective execution.
Learnings:
- Understanding process hierarchies can enhance process management and organizational efficiency.
- Identifying the ‘owner’ of end-to-end processes can be strategically challenging but essential for process success.
- Recognizing variations in process execution across different contexts is vital for refining process hierarchies.
- The importance of customizing processes to fit specific organizational needs while adhering to best practices.
The original content was published in English.
