Explore the nuances of process hierarchy in business management, as discussed in a recent episode featuring insights on functional and end-to-end processes and their complexities.
A new blog post of Caspar Jans was published on Feb 28, 2025 with the original title:
Process Hierarchy and Politics
Overview:
This post discusses the importance of establishing a process hierarchy for effective business management, emphasizing two key structures: the functional hierarchy and the end-to-end hierarchy. It reflects on the implications of ownership within these hierarchies and the challenges faced across different contexts.
Core content:
- The process hierarchy is essential for managing and designing business processes effectively.
- Two connected hierarchies are fundamental: a fully functionally decomposed hierarchy and an end-to-end process hierarchy.
- The functional hierarchy organizes processes by functional domains such as Finance, HR, and IT.
- End-to-end processes, like procure-to-pay, span multiple functions and present unique ownership challenges.
Learnings:
- A dual hierarchy approach aids in clarifying process ownership and management within organizations.
- Understanding how to differentiate processes across various contexts is critical for effective implementation.
- Effective ownership assignment requires consideration of the most impactful processes.
- The insights from meetings often reveal common themes, even if conclusions differ based on specific contexts.
The original content was published in English.
