Discover insights from Daisy Bahn on effective quality management systems, the role of leadership, and how ISO 9001 fosters better entrepreneurship in the latest podcast discussion.
A new podcast episode of QM-Impulse was published on Jul 10, 2024 with the original title:
Faire Audits und gutes Unternehmertum mit Daisy Bahn
Overview:
In the 80th episode of the QM-Impulse podcast, Daisy Bahn discusses effective quality management (QM) systems and the vital role of leadership in their implementation. The conversation delves into the relationship between ISO 9001 standards and successful entrepreneurship.
Core content:
- Quality management should be integrated and practiced by all employees, especially leaders, to prevent it from becoming a mere shadow system.
- Effective leaders often engage in QM unknowingly, emphasizing the necessity of awareness and proper communication of quality objectives.
- Auditing can be enhanced through fair practices, and deviations from standards should be seen as opportunities for improvement rather than failures.
- Metrics play a critical role in gauging process efficiency, with companies encouraged to establish their own relevant indicators.
- Adopting a collaborative approach and breaking down silo thinking are essential for fostering a productive quality culture within organizations.
Learnings:
- Listeners will understand how to align company goals with quality objectives to enhance organizational performance.
- The episode highlights how leadership engagement in quality management leads to better employee involvement and overall company success.
- Auditors can create a more constructive auditing environment by adopting partnership-oriented practices, which promotes a positive feedback culture.
- Participants will learn the importance of viewing customer complaints as essential insights for improving service and product quality.
- Listeners will discover practical strategies for implementing ISO 9001 and fostering a company-wide commitment to quality management best practices.
The original content was published in German.
